Services

Our business objective = YOUR business objectives. We will work with you to create a cohesive strategy that embraces your business goals, all the while, NOT losing sight of your key passions and unique differences.  By creating and implementing Social Credibility programs, we will strengthen your customer connections, build a stronger, more enduring brand and accelerate success. Some agencies focus on your ROI, at SCG we focus on your ROR: Return on Relationships and build effective word of mouth marketing programs.  Our proprietary system is designed to maximize your return on customer relationships and advance your business through meaningful, measurable and actionable systems.  Regardless of the size of your business, our customized program will take into consideration your internal processes, team assets, current procedures and competitive landscape.  We will integrate your hard work with our proven process and become an extension of your business while designing a program to elevate your business to the next level.

How do we do this?

• We create buzz about your business by crafting and building programs that integrate your existing philosophy or we help you start from scratch
• We do a thorough competitive analysis to determine the competitive landscape you are doing business
• We implement specific listening technologies to determine what your past and existing customers are saying about you
• We engage current customers and key affiliates to unlock the key assets that support and drive business
• We evaluate all facets of customer interaction to determine strengths and gaps from first point of contact throughout the customer relationship
• We engage in a comprehensive social media program designed to engage customers and garner trust
• We create, implement and monitor a social media strategy designed to connect, fuel conversations and build loyal customers
• Facebook and Twitter aren’t just about fans and followers, there’s a lot more to them and many other platforms designed to rich your customers. We optimize your profiles, set up the right accounts and help you create value for your customers through a systematic online campaign
• We create customer engagement programs that create loyal fans, enthusiastic customers and active affiliates who gladly refer ideal customers back to your business
• Our approach works because we focus on creating a clear, actionable plan that all key team members understand and support
• We infuse ourselves in your business so that we understand your key goals and objectives from an organic, non biased point of view
• If your business needs to adapt internal models to better support a social media and customer engagement program, we build a ramping up phase into the process to ensure success and complete integration
• If you want to take the reins and have a team member take over the daily integration of the plan, we will train and support them
• Our system will be custom designed to connect with your core objectives and passions

Here are a few of the services we offer:

• Social Media Strategy and Implementation
• Competitive Analysis
• Social Identity and Image Management
• Customer Engagement Planning and Execution
• Content Development and Schedule Implementation
• Special Project design, management and implementation
• Existing Strategy Audit
• Social Engagement Best Practices Guideline development
• Speaking
• ROR Bootcamps ½ day and full day programs

Please feel free to call  949-922-3289 or email me if you  have any questions. I’d be happy to set up a free consult to evaluate your business and see if we can partner together.

Lisa T. Goodwin, Chief Success Officer Lisa@SuccessCoachingGroup.com

For more information on our process, click here.

Branding Bootcamp

• 1/2 day and full day in-house bootcamp customized to get your key staff aligned with your social media and branding objectives.

Speaking

• ROR: Maximizing the Return on Relationships™
• Customer Engagement